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Legal Terms

Terms & Conditions

1. Introduction

Welcome to Axel Integrated Farm! By accessing and using our website (www.axelintegratedfarm.com), you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using our website.

2. Use of Website

  • You must be at least 18 years old or have parental consent to use this site.
  • This website is for personal, non-commercial use only.
  • You agree not to engage in fraudulent or unlawful activities through our site.

3. Product Information & Availability

  • We strive to provide accurate product descriptions, but we do not guarantee that all details (including pricing and availability) are always up to date.
  • We reserve the right to modify or discontinue products at any time without prior notice.

4. Payments & Transactions

  • Prices are in Philippine Pesos (PHP) and may change without notice.
  • We accept GCash, bank transfers, and credit/debit cards through secure payment gateways.
  • By placing an order, you confirm that you are authorized to use the selected payment method.

5. Shipping & Delivery

  • Orders are processed within 2-5 business days upon payment confirmation.
  • Shipping times vary depending on location; Axel Integrated Farm is not liable for courier delays.
  • Customers must provide accurate shipping details. We are not responsible for lost or misdelivered packages due to incorrect information.

6. Returns & Refunds

We accept returns and refunds only in cases where:

  • The product received is damaged, defective, or incorrect.
  • The request is made within 7 days of delivery.
  • The item is unused and in its original packaging.

To request a return, email support@axelfarm.com with proof of damage (photos/videos). Due to the nature of our products, we do not accept returns for opened or perishable items, unless they arrived damaged.

7. Intellectual Property

  • All content on this site, including text, images, logos, and product descriptions, are the exclusive property of Axel Integrated Farm.
  • You may not copy, distribute, or use any content without prior written consent.

8. Limitation of Liability

Axel Integrated Farm is not responsible for:

  • Allergic reactions or sensitivities to our products. Please check ingredient lists before purchasing.
  • Issues caused by improper use or storage of products.
  • Delays, disruptions, or losses caused by third-party services (e.g., couriers, payment gateways).

9. Changes to Terms

We reserve the right to update or modify these terms at any time. Changes will be effective immediately upon posting on our website.

10. Contact Us

For inquiries or concerns, reach out to us: 📧 Email: support@axelintegratedfarm.com

📍 Address: Poblacion 1, Talalora, Samar, Philippines

Privacy Policy

1. Information We Collect

We collect personal information when you:

  • Place an order (Name, Address, Contact Number, Email)
  • Subscribe to our newsletter
  • Contact us via forms or social media

We also collect non-personal information such as browser type, device details, and website activity for analytics.

2. How We Use Your Information

  • To process and deliver orders.
  • To send promotional updates and newsletters (only with your consent).
  • To improve website functionality and user experience.

We never sell, trade, or share your personal data with third parties except for necessary services like payment processing and shipping partners.

3. Data Security

We implement security measures to protect your personal data. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

4. Cookies & Tracking

Our website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings, but some features may not work properly.

5. Your Rights

  • You may request access to your personal data.
  • You can update or delete your account information.
  • You can opt out of marketing emails anytime.

For any privacy-related concerns, email privacy@axelintegratedfarm.com.

6. Policy Updates

This Privacy Policy may be updated periodically. The latest version will always be posted on our website.

Return & Refund Policy

1. Return Eligibility

Returns and refunds are accepted only if:

  • The product is damaged, defective, or incorrect upon delivery.
  • The request is made within 7 days of receipt.
  • The item is unused, in its original condition and packaging.

2. Return Process

  1. Email support@axelintegratedfarm.com with your order details.
  2. Attach photos/videos of the damaged or incorrect item.
  3. Wait for approval & return instructions.

📍 Important Notes:

  • We do not accept returns for perishable or opened items unless they arrived damaged.
  • Customers cover the return shipping costs unless the return is due to our error.
  • Approved refunds are processed within 7-14 business days.

For further assistance, visit our [FAQ Page] or contact us.

By using our website and purchasing our products, you acknowledge and agree to these terms and policies. Thank you for supporting sustainable farming with Axel Integrated Farm!